We ask trippers for a damage deposit when booking their trip to cover any damage to accommodation in resort. If you have not received all your deposit back, it is because there has been a room and/or communal charge deducted from your deposit. A communal charge is usually for the residence cleaning and any damage in corridors which is split proportionately over the group and deducted from your deposit. When you receive you damage deposit back you will receive an email to clearly state the reason for any deductions.
Please see our Terms and Conditions for further information regarding damage deposits.